Get Help

Need assistance? We're here to help you get the most out of Firefly.

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Discord Community

Join our support server for real-time help from our team and community. This is the fastest way to get assistance.

Join Server

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Documentation

Guides and commands
to help you get started.

View Docs

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Email

For billing, privacy,
or sensitive inquiries.

Send Email

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Bugs

Found an issue?
Let us know so we can fix it.

Report Bug

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Features

Have an idea?
We'd love to hear from you.

Suggest Feature

Frequently Asked Questions

How do I add Firefly to my server? expand_more

Click the "Add to Discord" button at the top of the page, select your server, and authorize the bot. You'll need the "Manage Server" permission.

How do I configure the bot? expand_more

Use the /settings command in your server. This opens an interactive menu where you can enable features, set channels, and customize behavior.

Is Firefly free to use? expand_more

Yes, Firefly has a free tier with core features. Premium tiers unlock additional features like music, AI, and advanced customization. See our pricing page for details.

How do I cancel my subscription? expand_more

You can manage or cancel your subscription anytime through the billing portal. Use /premium manage in Discord or contact us for assistance.

The bot isn't responding. What should I do? expand_more

First, check that the bot has permission to read and send messages in the channel. If issues persist, try kicking and re-adding the bot, or join our support server for help.